Frequently Asked Questions
Everything you need to know about your Trit House shopping experience.
What are your delivery options and timeframes?
We offer Australia-wide delivery. In-stock items are typically dispatched within 3-5 business days, while lead times for custom or pre-order furniture vary by product. You will receive a tracking link once your order leaves our warehouse.
Can I see your furniture in person before purchasing?
Yes, we have showrooms in Melbourne, Sydney, and Brisbane where you can experience the quality and design of our curated collections firsthand.
What is your return policy for change of mind?
We want you to love your home. If you change your mind, we offer a 7-day return period for most items in original condition and packaging. Please note that delivery fees are non-refundable and return shipping costs apply.
Do you offer assembly services for large furniture items?
We offer a White Glove delivery service in most metropolitan areas, which includes professional assembly and the removal of all packaging materials for a seamless experience.
What kind of warranty comes with Trit House products?
All our products come with a standard 12-month manufacturer's warranty against defects. Many of our structural pieces carry extended warranties to ensure long-term peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as flexible payment options including Afterpay and Zip Money for interest-free installments.